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How to minimize workplace negativity ???
- Provide opportunities for people to make decisions. The
single most frequent cause of workplace negativity is traceable to a
manager or the organization making a decision about a person’s work
without their input. Almost any decision that excludes the input of the
person doing the work is perceived as negative.
- Make opportunities available for people to express
their opinion about workplace policies and procedures. Recognize the
impact of changes in such areas as work hours, pay, benefits, and
assignment of overtime hours, dress code, office location, job
requirements, and working conditions. These factors are closest to
the mind, heart and physical presence of each individual. Changes to these
can cause serious negative responses. Provide timely, proactive responses
to questions and concerns.
- Treat people as adults with fairness and consistency.
Develop and publicize workplace policies and procedures that organize work
effectively. Apply them consistently.
- Treat your employees as trustworthy because they are.
Start from a position of trust when you hire a new employee. Verify their
performance, truthfulness, and contribution over time to confirm your
original position. Do not start from a position of believing that people
must earn your trust. That positioning ensures that negativity will take
over in your workplace. Employees have radar machines and they are
constantly scoping out their work environment. If you don't trust them
they will know you don't.
- Do not create rules for all employees when just a few
people are violating the norms. You want to minimize the number of rules
directing the behavior of adult people at work. Treat people as adults and
they will usually live up to your expectations and their own expectations.
- Help people feel included—each person wants to have the
same information as quickly as everyone else. Provide the context for
decisions, and communicate effectively and constantly. You cannot
over-communicate if your desire is to reduce negativity and gain the
confidence and support from your employees.
- Afford people the opportunity to grow and develop.
Training, perceived opportunities for promotions, lateral moves for
development, and cross-training are visible signs of an organization’s
commitment to staff. Make your commitment to employee growth and
development by creating mutually developed career path for every employee.
- Provide appropriate leadership and a strategic
framework including mission, vision, values and goals. If they understand
the direction, and their part in making the desired outcomes happen, they
can contribute more. People make better decisions for your business when
you empower them with the information they need to make decisions that
strategically align with your overall direction.
- Provide appropriate rewards and recognition so people
feel their contribution is valued. The power of appropriate rewards and
recognition for a positive workplace is remarkable. Suffice to say, reward
and recognition are two of the most powerful tools an organization can use
to buoy staff morale.